1. Who we are
PeptideForward ("PeptideForward," "we," "us," or "our"), operated by [COMPANY LEGAL NAME], provides an informational website and a service that connects users with independent, licensed telehealth providers. We are not a healthcare provider, medical practice, pharmacy, or manufacturer, and we do not provide medical advice, diagnosis, treatment, or sell or supply any medication. This Privacy Policy describes how we handle information collected through [WEBSITE URL] and related services (the "Service").
2. Information we collect
Information you provide
- Eligibility questionnaire responses. When you use our intake ("eligibility check"), we collect the answers you submit, which may include health-related information such as your wellness goals, general health background, prior experience with therapies, age confirmation, and the state in which you reside.
- Contact information. Your name, email address, and (if you provide it) phone number.
- Communications. Information you provide when you contact us or subscribe to updates.
Information collected automatically
- Usage and device data. IP address, browser type, device identifiers, pages visited, referring URLs, and similar analytics data.
- Cookies and similar technologies. See the Cookies section below.
Information from third parties
We may receive information from advertising and analytics partners, and from providers regarding the status of a referral (for example, whether contact was made), consistent with applicable law.
3. How we use your information
- To operate the Service and process your eligibility check.
- To match you with, and transmit your information to, licensed healthcare providers who may contact you.
- To communicate with you, including sending updates you request.
- To measure, maintain, and improve the Service, including marketing and search performance.
- To comply with law and enforce our Terms of Service.
4. How we share your information
This is the most important section, so we want to be clear about it.
- With licensed healthcare providers. When you complete the eligibility check and consent, we share your questionnaire responses and contact information with one or more independent, licensed telehealth providers (or their platforms) so they can assess candidacy and contact you. We may receive a fee from these providers for connecting them with prospective patients. Under some state privacy laws, this transfer may be considered a "sale" or "sharing" of personal information; see "Your rights & choices."
- With service providers. Vendors who help us operate the Service (for example, hosting, customer-relationship and email tools, and analytics), bound by contractual confidentiality obligations.
- For legal reasons. To comply with law, respond to legal process, or protect rights, safety, and property.
- Business transfers. In connection with a merger, acquisition, financing, or sale of assets.
We do not sell your information to data brokers for unrelated purposes.
5. Communications and consent
By submitting the eligibility check and checking the consent box, you agree that PeptideForward and the matched provider(s) may contact you by email, phone, and/or text message regarding your eligibility and related services, including by automated means where permitted. Message and data rates may apply. Consent is not a condition of any purchase. You may opt out at any time by following the unsubscribe instructions in an email, replying STOP to texts, or contacting us at [CONTACT EMAIL].
6. Cookies and tracking
We and our partners use cookies, pixels, and similar technologies to operate the site, remember preferences, measure traffic, and support advertising (including search and display advertising and conversion measurement). You can control cookies through your browser settings and, where available, through our cookie preferences tool. We honor [Global Privacy Control / opt-out preference signals] where required by law.
7. HIPAA and health-related data
PeptideForward is generally not a "covered entity" or "business associate" under the Health Insurance Portability and Accountability Act (HIPAA), because we are not a healthcare provider, health plan, or healthcare clearinghouse. Information you submit to us through the eligibility check is therefore generally not protected by HIPAA while in our hands. Once your information is received by a licensed provider, that provider's own privacy practices and obligations (which may include HIPAA) apply. We nevertheless treat health-related information with care and limit its use to the purposes described in this policy. [Confirm this characterization with counsel for your specific operations and state.]
8. Data retention
We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements, after which we delete or de-identify it. [Specify retention periods.]
9. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain processing.
- California residents (CCPA/CPRA): rights to know, delete, correct, and to opt out of the "sale" or "sharing" of personal information. Because connecting you with providers for a fee may constitute a "sale"/"sharing," you may exercise your right to opt out via [DO NOT SELL OR SHARE LINK / METHOD].
- Other states and regions: [list applicable rights and methods, e.g., Virginia, Colorado, Connecticut, EU/UK if applicable].
To exercise any right, contact us at [CONTACT EMAIL]. We will verify and respond as required by law. You may also designate an authorized agent where permitted.
11. Children's privacy
The Service is intended only for adults 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date and, where required, provide additional notice.
13. Contact us
Questions or requests? Contact [COMPANY LEGAL NAME] at [CONTACT EMAIL] or [MAILING ADDRESS].